Manager, Technical Support

Your Job

We are seeking a seasoned and strategic Manager, Technical Support to lead a high-impact team within our Aerospace and Defense division.

This role is ideal for a dynamic leader who thrives at the intersection of technical expertise and customer engagement, and who is passionate about driving business growth through innovative solutions and team development.

Our Team

You'll be joining a collaborative and fast-paced division focused on delivering cutting-edge solutions to Aerospace and Defense customers.

Our team bridges the gap between engineering and sales, ensuring technical excellence and customer satisfaction across every engagement.

What You Will Do



* Lead and mentor a team of technical sales support specialists, fostering a culture of collaboration and customer focus


* Develop and implement strategies to optimize technical sales support processes and tools


* Act as a key liaison between sales, engineering, product management, and R&D to ensure seamless solution delivery


* Support complex customer engagements, including technical presentations and negotiations


* Drive performance through KPIs, training initiatives, and continuous improvement efforts


* Stay ahead of industry trends and regulatory changes to maintain a competitive edge


* Champion issue resolution during the sales cycle to ensure timely and effective customer support

Who You Are (Basic Qualifications)



* Bachelor's degree in Engineering (Aerospace, Mechanical, Electrical, or related field)


* 7+ years of experience in technical sales support or application engineering within aerospace, defense, or high-tech industries


* 3+ years in a leadership or management role


* Strong technical understanding of aerospace and defense systems and relevant regulations (e.g., ITAR, EAR)


* Excellent communication and presentation skills, with the ability to engage technical and executive stakeholders


* Proficient in CRM systems and sales enablement tools


* Willingness to travel as needed

What Will Put You Ahead



* Experience managing teams supporting RF systems, avionics, propulsion, or similar technologies


* Familiarity with government contracting and procurement processes


* Project management certification (PMP, Six Sigma) or technical sales certification


* Demonstrated success in launching new technical sales initiatives or campaigns

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch co...