AVP Retail

Thank you for your interest in a career with Centra.  A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members’ financial lives and our communities.  Centra was established in 1940 and is headquartered in Columbus, Indiana.  Centra is ranked among the top five largest credit unions in Indiana and among the most financially sound institutions in the United States.  Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY and Whitakers, NC.  Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in achievement of results, and the opportunity for growth with the Centra Family.  Credit Unions are Not for Profit, Not for Charity, But for Service.  If these are the things that matter to you then please read on, we look forward to hearing from you. 

Centra has an opportunity for an Assistant Vice President (AVP) Retail in Indianapolis and south region.

This position is responsible for oversight, management, and Member Value Creation for the assigned Centra teams.

Coaches Retail Branch Leadership and Team Members to ensure they meet value creation goals and objectives.

Retail branch responsibility includes the assurance of positive Member experience through sales and service delivery, and the maintenance of the branches safely and soundly in compliance within policy and procedure, and achievement of goals and objectives within budget and Centra guidelines.

Spanish/English interpreters may be eligible for an interpreting differential.

ESSENTIAL FUNCTIONS:  This position may be required to perform additional duties as requested.

Reasonable accommodations may be made to enable individuals with disabilities to perform.


* Establishes a culture of leadership and Member Engagement to meet the organizational strategic objectives.

Cultivates an environment that leads to innovation to support Member Value Creation focused goals.

Fosters an environment of Team Member engagement, accountability, and development in collaboration with Team Member Experience and Centra’s strategic plans.


* Present in the branches to coach retail leadership on Value Creation and meeting strategic goals.

Oversees Team Member coaching, development, and disciplinary actions.

Provides additional training on key promotions and products to Team Members.


* Analyzes Sales and Member Engagement effectiveness of the Region and drives Member Value Creation on an ongoing basis and develops and implements strategies to improve performance.


* Leads and contributes to Projects including the Members’ voice, to improve efficiency and achieve strategic objectives.


* Partners with Marketing, CFS, Mortgage Lending, and Business Services to assure sales growth and production goals are achieved.

Collaborates with all lines of businesses t...