Services Operations Manager

Mission:

Lead the Digital Energy Service regional team in executing support contracts and field quote activities.

Accountable for financial performance and customer satisfaction, aligned with quality standards.

Drive digital service adoption, legacy transitions, and workforce development.

Key Responsibilities:


* Ensure top-tier Health & Safety standards.


* Drive service business growth, converting orders to revenue and maximizing profitability.


* Reignite contracts with lost/dormant accounts and ensure customer satisfaction across all stakeholders.


* Ensure quality compliance and continuous improvement.


* Maximize resource utilization and embed efficiency in service delivery.


* Promote digital/connected service plans and legacy transitions.


* Collaborate on cash collection and target achievement.


* Lead, coach, and retain service engineers, supporting professional development and engagement.


* Conduct performance reviews, manage direct reports, and handle difficult conversations.


* Manage installed base customer interaction plans.

Skills & Qualifications:


* HND/HNC or degree in engineering or equivalent experience.


* Proven experience in people management and leading field-based teams.


* Strong understanding of P&L, margins, and commercial impact.


* Ability to sell services and solutions to customers.


* Skilled in team communication, coaching, and performance management.

Why Schneider Electric?
Diversity & Inclusion are central to our identity.

We believe diverse teams drive innovation and collaboration.

We proudly support the Disability Confident Program.

What We Offer:
Competitive salary & bonus, 28 days leave + public holidays, pension, share scheme, wellbeing support, internal mobility, and more.

Apply Now:
Submit your application online.

Let us get to know you!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online applic...