US Commercial Benefit Education Lead Southwest Region

*

*Candidate must be located in Midwest or Southwest region of the US

*

*

Required Competencies:


* Customer Focus


* Plan and Align


* Action Oriented


* Organizational Savvy


* Resourcefulness


* Communicate Effectively

Execution


* Support the execution of key disciplines within the Customer Event Operations organization, focusing on the deployment of customer-facing events across all modalities


* Support designated vendors (contracted benefit educators), who support customer engagement activities/events


* Oversee the coordination of customer event deployment in aligned markets, including facilitation with internal and external stakeholders, material preparation, creation, and ordering of items


* Deliver cross -organizational collaboration regarding virtual or onsite customer educational events


* Engage in customer engagement reporting, project work, and support to Cigna Healthcare sales and account management organization


* Focus on the achievement of assigned goals and support in achieving functional goals


* Inform direct managers and teams to address resource, capacity, workload balancing, and operational needs


* Focus on short-term outputs and other work areas as assigned


* Able to self-manage assignments and execute applicable components to support customer events without direct supervision

Key Responsibilities


* Provide segment-agnostic, customer event support to Cigna Healthcare


* Support benefit educators in a designated geographic area.

Includes all aspects of benefit educator's hiring, onboarding, and coaching


* Responsible for end-to-end coordination of customer events, including material development and ordering


* Resolve inquiries, conduct research, collaborate, and provide information to various segment business partners regarding customer engagement touchpoints


* Identify ways to streamline procedures between departments/segments


* Escalate non-routine issues, consulting with leadership as appropriate


* Engage in customer engagement/enrollment planning by providing insights to the supervisor/leadership on market needs to promote efficiency


* Support designated enrollment budget and escalation processes (where applicable) to align with appropriate resource deployment


* Maintain customer engagement activities within Salesforce and other applicable tools


* Fulfill local market report requests and analyze the local market customer engagement


* Follow established guidelines and procedures of benefit education events and other events as assigned


* Act as a liaison to the sales teams and client/producer as needed, including coordination of materials for event support, administrative functions, and presentation design.


* Contribute to projects to focus on the efficiency and effectiveness of customer engagement processes, guidelines, and systems

Qualifications


* Bachelor's degree; in health educati...