Engagement Consultant

Role Summary:

The Engagement Consultant works with employers and brokers to develop and execute health engagement strategies based on client-specific needs.

The Engagement Consultant coordinates awareness and education activities geared towards helping clients and customers become better consumers of healthcare and maximize the value of the solutions they purchase from Cigna Healthcare.

Essential Functions & Scope of Role:

• Partner with Client Manager or Client Service Consultant to understand client needs and objectives and deliver on client strategy.

• Consult with Client on effective wellness program framework- virtually or in-person based on client needs/preferences.

• Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (including but not limited to Medical, Pharmacy, Dental, Behavioral, Clinical, inclusive of Well-being incentives).

• Advise on Client Wellness Funds utilization for assigned book of business and facilitate payments through the funds.

• Participate in finalist, midyear, cross-sell, broker and analytics opportunities to provide insights on Cigna's health and well-being capabilities.

• Supports Healthy Workforce Designation opportunities for clients.

• Present Cigna employee benefits for new or renewing clients.

• Effectively leverages Expert Advisors (e.g.

Client Service Consultants, Platinum or Gold Service team, Implementation Managers, Well-Being Strategists, and others) to deliver on client expectations.

Qualifications:

• Bachelor's degree (preferred) or equivalent experience in health-related industry • Experience in corporate health promotion program design is preferred

• Excellent oral and written communication skills

• Experience in developing and managing key relationships (internally and externally)

• Team player with proven ability to prioritize and manage multiple tasks simultaneously and meet timelines within a fast-paced environment

• Strong skills in Outlook, Webex, CRM (Salesforce), and other Microsoft 365 suite of programs.

• Must be willing to travel to local and remote clients/customers and trainings/meetings as needed (30-35%); overnight travel may be required; markets may vary

• Must reside in local market with ability to commute to local Cigna office and meet in-person commitments 2-3 days per week (either in-office or in-market with clients/customers)

• If working in WVA, FL, TX: Ability to obtain Health & Life Insurance license

Competencies:

• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

• Balances Stakeholders - Anticipating the needs of multiple stakeholders.

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.

• Customer Focus - Building strong...