Loan Servicing Analyst

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Job Summary:

As a Loan Servicing Analyst in the Global Securitized Product team, you will process funding and paydown requests from Mortgage Finance customers.

You will ensure daily balancing of accounts and provide end-of-day reports, managing each assigned customer facility to meet Service Level Agreements.

Job Responsibilities:


* Process customer funding and paydown requests


* Balance customer funding and operating accounts


* Perform warehouse facility maintenance and facilitate training for new application users


* Report, research, and review cash flows


* Ensure timely escalation and resolution of inquiries


* Utilize technology to analyze client disputes and offer solutions


* Report on defects and enhancements to applications/processes


* Participate in application user acceptance testing


* Drive risk and control agenda


* Prioritize and manage workflow, escalating when required


* Read and analyze loan level activity with resolution

Required Qualifications, Capabilities, and Skills:


* Bachelor's degree from an accredited university


* 5+ years' experience in accounting and collateral management


* Proven ability to work independently with excellent judgment


* Experience reading and interpreting loan documentation


* Experience managing high volume workflow to comply with SLA


* Experience in approval and release of agency forms


* Team-oriented with excellent communication and client service skills


* Self-reliant, requires minimal supervision


* Highly organized with ability to manage multiple priorities


* Intermediate knowledge in performance metrics and client invoices


* Intermediate Excel and PowerPoint knowledge

Preferred Qualifications, Capabilities, and Skills:


* Experience communicating with clients over the phone

Optional Additional Information:


* Schedule: 100% in office, Monday - Friday, 9:30am - 6:30pm (CST)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet em...