Technology Support III - App Support, Automation, Coding

Propel operational success with your expertise in technology support, reliability engineering and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Tech and Consumer & Community Banking Risk, you will ensure the operational stability, availability, reliability and performance of our production application flows.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.


* Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability.


* Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.


* Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders.


* Managing and tracking cloud based app using SLOs and SLIs.


* Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.


* Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.


* Experience in at least one programming language such as Python, Java/Spring Boot, and .Net.


* Experience in automation tools using Python and Ansible.


* Experience in observability and monitoring tools and techniques.


* Working experience in microservices such as Spring.


* Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.


* Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform.


* Experience in any Cloud Technologies such as AWS.


* Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

Preferred qualifications, capabilities, and skills


* Good to have experience in complex and large scale batch environment based on Control-M.


* Hands On experience on public cloud, AWS.


* Exposure to Agile software development processes & procedures.


* Exposure to EAC (Environment As Code) deployments on AWS.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, i...