Head of Non-clinical Quality, Risk & Compliance

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Operational Execution of Quality, Risk & Compliance Initiatives

• Support the implementation of the organisation's Quality, Risk, and Compliance frameworks, ensuring adherence to standards, policies, and procedures.

• Conduct day-to-day activities such as audits, risk assessments, compliance reviews, and quality checks to ensure ongoing alignment with regulatory, contractual, and organisational requirements.

• Collaborate with business units to embed QRC principles into operational processes and ensure their consistent application across the organisation.

Quality Assurance Responsibilities

• Monitor the organisation's Quality Management System (QMS), ensuring processes are aligned with relevant standards (e.g., ISO 9001) and client expectations.

• Develop and maintain documentation such as Standard Operating Procedures (SOPs), process maps, and quality control checklists.

• Conduct quality audits and reviews, identifying areas for improvement and working with teams to address any gaps.

• Collect and analyse quality performance data, identifying trends and reporting findings to the QRC Director for strategic decision-making.

• Support the delivery of continuous improvement initiatives, ensuring a focus on operational excellence and client satisfaction.

Risk Management Responsibilities

• Assist in the development, implementation, and maintenance of the organisation's Risk Management Framework.

• Conduct risk assessments to identify, evaluate, and prioritise risks across business operations, projects, and programmes.

• Monitor risk mitigation plans, ensuring that agreed actions are completed within defined timelines.

• Maintain and update the organisation's risk register, highlighting any changes in risk status and escalating critical risks to the QRC Director.

• Provide input into business continuity planning (BCP) and disaster recovery strategies, ensuring operational resilience.

Compliance Monitoring and Support

• Ensure the organisation's operations comply with relevant legal, regulatory, and contractual obligations (e.g., GDPR, ISO standards, FCA regulations, health & safety requirements).

• Conduct compliance audits and reviews, identifying potential breaches and recommending corrective actions.

• Monitor regulatory developments and emerging requirements, ensuring internal policies and procedures are updated as needed.

• Support the preparation of documentation and evidence for external audits or inspections by regulators, clients, or certificat...