Site Technology Lead - Fort Smith

Your Job

Georgia Pacific - Dixie is seeking a Site Technology Lead to be the primary point of contact for IT at our Dixie Manufacturing facility in Fort Smith, AR.

Primary focus will include IT oversight, support, communication, and knowledge sharing.

A successful candidate will be a member of the Dixie® Digital Site Services Team.

You will be responsible for the management of the day-to-day support activities and delivery of IT/OT Infrastructure projects and initiatives.

This is a hands-on technical role that includes direct ownership of site IT Infrastructure, including network, wireless, server, and other devices.

This individual will be expected to build and foster effective relationships with the site stakeholders for systems, networks, and technical needs.

Good communication, trouble-shooting skills, and relationship management skills will be additional keys to success.

What You Will Do

A strong performer in this role will effectively apply our Principle-Based Management (PBM®) philosophy to:


* Serve as the primary IT contact for the Fort Smith site: Act as the main point of contact for all IT-related matters, ensuring seamless communication and support for site operations.


* Build Preferred Partnerships: Develop and maintain strong relationships with site operations, process control, engineering, and other IT teams.

Collaborate with operations and business leaders to identify opportunities for automation and process optimization.


* Provide technical support to end-users: Offer prompt and efficient technical assistance to end-users, addressing hardware, software, and network issues.

Respond quickly to IT support tickets and incidents to minimize downtime.


* Administrate and support local IT infrastructure: Manage and maintain the local IT infrastructure, including network devices, printers, servers, storage, and endpoint devices.

Ensure all systems are running smoothly and efficiently.


* Maintain cybersecurity standards: Ensure that all site assets comply with cybersecurity standards, including the installation and maintenance of anti-virus software and patching on plant process workstations, laptops, and servers.


* Provide shop floor operations support: Offer technological assistance and support for shop floor operations, ensuring that all equipment and systems are functioning correctly.


* Maintain effective communication with site stakeholders: Keep site stakeholders informed about IT activities, issues, status updates, timelines, and other relevant details.

Foster open and transparent communication to ensure alignment and collaboration.


* Track key performance indicators (KPIs): Monitor and analyze system performance data to identify trends, anomalies, and areas for improvement.

Use KPIs to detect potential issues and ensure optimal infrastructure performance.


* Proactively troubleshoot and solve IT/OT network or systems issues: Identify and resolve IT/OT network or systems issues pr...