Strategic Account Representative - National Accounts - CuraScript SD - Hybrid (Lake Mary, FL)

Are you an independent thinker with excellent problem-solving skills? Then this role is for you! The key to success as a Strategic Account Representative requires the ability to interact with various internal and external business partners, analyze and review data, recognize trends and make recommendations for solutions! Be able to understand issues, identify root cause, step in and engage the correct business partners and develop the resolution plan! Excellent communication and tracking is critical to being successful in this position.

About Cigna

Cigna is a global health service company dedicated to helping the people we serve improve their health, well-being, and peace of mind.

But we don't just care about your well -being, we care about your career health too.

That's why when you work with us, you can count on a different kind of career - you'll make a difference, learn a ton and share in changing the way people think about healthcare.

Responsibilities


* Responsible for ensuring CSD's Strategic Business Customers, Partners and ultimately all involved patients receive superior service.


* Key member of the sales team responsible for the overall satisfaction, retention and growth of the identified strategic book of business as well as ensuring contract compliance.


* Manages the day to day client relationships.


* Accountable for core service delivery for CSD clients working cross-functionally with all sales areas including; Sales Account Management, Contract Administration, Credit and Collections, Procurement and Finance.


* Proactively reviews performance metrics to promote client satisfaction, profitability, and retention.


* Utilizes technology, tools, processes and resources to anticipate and exceed CSD clients' needs and expectations.


* Collaborates with Sales Management on client activity, expectations, and service needs.


* Up-selling and maximizing the sales potential of these key clients will also be a critical success factor in furthering the efforts of the team to gain maximum penetration of the customers overall business potential for CSD.


* This position will require 10% - 15% travel.

Qualifications


* Demonstrated Account and Project Management skill set


* Either Bachelor's Degree in related field and 3+ years' relative work experience, OR Master's Degree preferred


* Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency.


* MS Office, Computer proficiency


* Additional experience in SAP, SalesForce, and SAP is a plus


* Excellent verbal and written communication and presentation skills


* Knowledge of managed care operations.


* Experience with business plan development.


* Excellent organizational and problem solving skills.


* Proven ability to self-motivate.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadb...