Loan Servicing Associate I

Apply today to join an exciting team making impactful changes in the Mortgage Finance sector.

Be part of a positive culture where your contributions matter.

Job Summary:

As a Loan Servicing Associate in the Global Securitized Product team, you will manage daily balancing of Mortgage Finance customers' accounts and provide end-of-day reports.

You will ensure all Service Level Agreements are met and serve as the primary interface with customers.

Job Responsibilities:


* Process customer funding and paydown requests


* Balance customer funding and operating accounts


* Perform warehouse facility maintenance and facilitate training for new users


* Report, research, and review cash flows


* Ensure timely escalation and resolution of inquiries


* Utilize technology to analyze client disputes and offer solutions


* Report on defects and enhancements to applications/processes


* Participate in application user acceptance testing


* Drive risk and control agenda


* Prioritize workflow and escalate when required


* Read and analyze loan level activity

Required Qualifications, Capabilities, and Skills:


* Bachelor's degree from an accredited university


* 5+ years' experience in accounting and collateral management


* Experience reading and interpreting loan documentation


* Experience managing high volume workflow and account assignments


* Experience in the approval and release of agency forms


* Team-oriented with excellent communication and client service skills


* Self-reliant and highly organized


* Intermediate knowledge in performance metrics and client invoices


* Intermediate Excel and PowerPoint knowledge

Preferred Qualifications, Capabilities, and Skills:


* Experience communicating with clients over the phone

Optional Additional Information:


* Schedule: 100% in office, Monday - Friday, 8:00am - 5:00pm (CST)

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition r...