Technology Support II

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Commercial & Investment Bank Payments Technology team, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows.

Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities


* Ensure timely and accurate resolution of Issues Management cases.

This requires you to conduct research, identify and coordinate work activity between stakeholders in a matrix organization and manage the lifecycle of the issue until resolved


* Effectively communicate analysis of issues to internal and external stakeholders as directed


* Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements and Technology teams to identify process improvement opportunities


* Ensures cases are resolved within established timelines for completion

Required qualifications, capabilities, and skills


* 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* Should have experience in a Customer or Client Facing related role


* Experience with AWS Snowflake, AWS Splunk, Oracle Database and SQL query experience writing and modifying complex queries


* Excellent communication skills, organizational skills and time management skills


* Excellent technical skills and business acumen related to data management and payments processing


* Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud

Preferred qualifications, capabilities, and skills


* Knowledge of one or more general purpose programming languages or automation scripting


* Experience with help desk ticketing systems


* Ability to influence and lead technical conversations with other resolver groups as directed


* Exposure to observability and monitoring tools and techniques


* Experience in Large Language Models (LLM) and Agentic AI

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receiv...