Payment Lifecycle Specialist IV

The Treasury Services Billing Operations Senior Team Member is expected to learn and be immersed with all the production sub-processes within TS Billing.

Enhance your skills in billing processes, project management and more.

As a Payment Lifecycle Specialist IV within our Treasury Services (TS) Billing Operations, you will immerse yourself in various production sub-processes, including Revenue Feed Management, Billing Set-up and Maintenance, and more.

You'll learn and understand the systems and processes impacting client billing, participate in training sessions, and deliver work with precision.

Your role will involve monitoring communications, adhering to procedures, and identifying opportunities for process improvements.

Job responsibilities


* Learn and understand the systems/applications, processes, and reports used by the team, and their impact on client billing and other departments beyond Billing Operations


* Participate in all required training sessions and apply the learning to enhance job performance


* Deliver work with accuracy, care, and precision, aiming for \"zero defects\" in all processes


* Monitor 100% of incoming communications and requests related to account setup maintenance, exception rates, exception pricing requests, and other billing-related updates


* Consistently adhere to standard operating procedures and policies


* Review personal work and/or the work of others to identify and correct errors, preventing any negative impact on customer billing


* Respond to inquiries and escalations promptly, ensuring timely escalation of issues to management when necessary


* Identify opportunities to maximize results and exceed targets; recommend and implement enhancements and process improvements


* Perform additional tasks and duties as assigned

Required qualifications, capabilities and skills


* Minimum of 2 years of relevant work experience


* Process and results-oriented, adheres to deadlines, and effectively organizes and prioritizes work


* Advanced attention to detail with a proven ability to maintain a high degree of accuracy


* Strong organizational, analytical, critical thinking, strategic, and problem-solving skills


* Flexible, quickly adapts to changes in the work environment, and manages competing priorities to achieve optimal results; self-motivated and capable of operating independently


* Works collaboratively, shares information, and communicates effectively with team members, other groups, departmental management, and partners in Sales, Service, and Product, including regional contacts


* Strong computer skills, including proficiency in mainframe and common PC-based software packages such as MS Access, Excel, Word, and PowerPoint

Preferred qualifications, capabilities and skills


* Knowledge of Wholesale Payments and TS Billing is advantageous


* College degree or equivalent work experience is a plus


* Experience in billing oper...