Loan Servicing Specialist - MM Servicing

Apply today to be part of an exciting team making impactful changes in loan servicing.

Your expertise will drive success in a fast-paced environment.

Job Summary:

As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and supporting various market segments.

Job Responsibilities:


* Create PDF batch work for quality control and document repositories.


* Enter customer and loan details into the loan system.


* Process wires, draws, payments, and maintenance transactions.


* Identify and correct inaccurate or incomplete transaction information.


* Minimize credit and business risk through compliance awareness.


* Participate in projects and working groups as required.


* Review and complete escalated requests.


* Exercise judgment, discretion, and prioritization.


* Understand and follow bank policy and established procedures.


* Provide exceptional customer service, focusing on high volume or unique activities.


* Maintain prompt communication with business partners on request status.

Meet or exceed established Service Level Agreements.

Required Qualifications, Capabilities, and Skills:


* Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.


* 4 years of prior loan operations and/or quality control experience in banking or financial services.


* Proficient in Microsoft Office applications.

Ability to adapt to internal tracking and monitoring systems.


* Knowledge of ACBS and/or Loan IQ.


* Understanding of US Dollar and Foreign Currency Loans.


* Working knowledge of legal/credit documents.

Ability to interpret standard reports and forms.


* Excellent interpersonal and written/verbal communication skills.


* Exceptional customer service skills.

Ability to effectively multi-task and prioritize workloads.


* Strong organizational and time management skills.

Attention to detail and accuracy with completed work.


* Ability to maintain high performance levels in stressful situations.

Preferred Qualifications, Capabilities, and Skills:


* Bachelor's degree or higher in Accounting, Business, or Finance preferred.


* Experience with internal tracking and monitoring systems.


* Familiarity with ACBS and Loan IQ systems.


* Understanding of legal/credit documents.


* Ability to interpret standard reports and forms.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards packa...