Senior Customer Development Manager - E-Commerce (TikTok)

Senior Customer Development Manager - E-Commerce (TikTok)

Job Description

Your Job

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

Role Overview & Primary Accountabilities:

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

We are looking for an experienced Customer Development Manager (KAM) to lead and accelerate growth with TikTok Shop.

This role is responsible for shaping commercial strategy, driving topline results, and deepening partnerships with marketing stakeholders.

The ideal candidate brings both platform knowledge and business acumen, with a proven track record in building high-performing accounts within fast-paced digital commerce environments.


* Own end-to-end business strategy and execution for assigned key brands or verticals on TikTok Shop.


* Drive topline sales growth and GMV performance by co-developing campaign strategies, product launches, promotions, and activation calendars together with marketing stakeholders.


* Plan and execute promotional campaigns, optimize product listings, pricing strategies to drive conversion rates


* Analyze performance metrics and consumer behavior insights to continuously optimize campaigns and maximize ROI.


* Work with internal teams to ensure accurate forecasting and timely replenishment of inventory.

Monitor stock levels and resolve potential supply chain issues to prevent out of stocks or overstock situations.


* Serve as the lead point of contact for client escalations, commercial negotiations, and operational improvements with TikTok stakeholders and enablers.


* Collaborate closely with cross-functional teams (marketing, category development and finance stakeholders) to deliver brand success and grow market share in TikTok.


* Monitor competitor activity, market trends, and category opportunities to inform data-driven decisions.


* Coach junior team members as the team scales in the new structure

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions o...