STAR Relationship Manager

The primary responsibility of an A/R Financing Relationship Manager (RM) is to nurture and grow customer relationships while professionally representing TAB Bank to medium to high profile factoring customers.

An RM must anticipate customer needs, promote and sell TAB services, properly manage collateral and availability, analyze and proactively respond to account trends, prepare credit summaries and memos, and present credit summaries,.

Additionally, an RM must possess a demonstrated capability to create high-quality customer reports and presentations, analyze and report on the credit worthiness of clients, and perform other customer outreach activities as required.

Finally, an RM is expected gain a sound understanding of their clients industry to facilitate meaningful financial coaching.

As an RM progresses, he/she may be asked to manage and mentor other RMs or manage various assigned projects. 

 Essential Duties and Responsibilities: 


* Manage multiple customer relationships with outstanding customer support while adhering to TAB's credit policy. 


*  Promote and cross sell TAB's products and services to existing customers. 


*  Retain existing customers. 


*  Work with various A/R departments in an effort to continuously improve the AVR Financing product. 


*  Analyze account trends, manage collateral, disburse funds, and manage customer availability. 


*  Respond in a positive manner to constructive criticism from managers and peers. 


*  Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish customer requests from the underlying true needs. 


*  Develop a thorough understanding of the every customer's business and credit risk profile. 


*  Engage in multiple initiatives simultaneously. 


*  Deepen existing client relationships while generating incremental business through cross-selling bank products. 


*  Drive and challenge internal and external business units on their assumptions of how they will successfully execute their plans. 


*  Work well with and demonstrate respect for colleagues at all levels while consistently contributing to a positive work environment. 


*  Seek opportunities from team lead or mentor to increase skills and/or learn new aspects of the business. 


*  Mentor junior staff. 


*  Demonstrate an ability to work with coworkers and managers to prioritize workload. 


*  Write error-free client e-mails, credit summaries, memos, and other deliverables that can go directly to loan committee or client with near zero revision. 


*  Present credit summaries at Bank Loan Committee and/or Director Loan Committee. 


*  Complete all required customer reporting as defined by management. 


*  Outstanding judgment, and superior client service skills as demonstrated by frequent and unsolicited positive feedback from client 
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