Operations Manager

Responsibilities & Expectations

The Operations Manager is an experienced Executive Protection Agent tasked with leading a team of at least 10-15 protectors, wherein you will be responsible for the day-to-day operations of the detail, policies, and procedures.

The Operations Manager holds the point position in the eyes of the client as the trusted, senior most on-site leader.

Scheduling, personnel management, proactive and good communication are a must have for the Commercial Program Manager role.

The following are basic functions and responsibilities of this role:



* Ensure the overall safety and security of protectees/corporate employees.


* Monitoring security systems and technology tools for various properties to include alarms and cameras.


* Access control for visitors, employees, and vendors.


* Opportunities for travel/special assignments.


* Effectively build relationship and communicate with key staff and employee stakeholders.


* Maintain discretion and confidentiality.


* Ability to work irregular or extended hours (shifts to include nights, weekends, and holidays).


* Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats.


* Detect and report suspicious activity and security vulnerabilities.


* Be able to operate in a dynamic, multifaceted, and fast-paced environment.


* Communicate effectively with your team and the client.


* Maintain a schedule to effectively account for your teams' needs and preferences of the detail.


* Ensure policies/procedures and licensing requirements are met by your team daily.

Minimum Requirements



* Minimum 5 years' experience managing/directing a security team.


* Ability to train, lead, enforce, and uphold standards/policies while communicating effectively with a team of 10-15 assigned personnel.


* Ability and experience communicating directly with a client director of security enforcing a strong presence, recommending proactive measures in a security environment for the ultimate success of keeping the client safe.


* Ability to lead a team in a commercial setting liaising between building entities and client staff for a combined mission of personnel and building security.


* Pass pre-employment background investigation.


* Participation in random drug screenings


* Possess a high school diploma, GED, or equivalent.


* Possess a valid and current driver license.


* Possess a valid U.S Passport.


* Possess a valid California BSIS issued Guard Card.


* Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries preferred).


* Must possess excellent communication skills; written and verbal.

Desired Qualifications



* Fast learner, possess the ability to...