Front Desk Supervisor

About Us

Discover the hidden gen of Kimpton Fort Lauderdale Beach, nestled just steps from the serene shoreline.

Our resort offers guests a unique vantage point of the city's vibrant boating life, along with a comprehensive experience of luxurious accommodations, events, dining and cocktails.

We provide a wide range of career opportunities, whether you're seeking seasonal roles or a long-term career in hospitality.

Our team is eager to welcome you into our family, where you'll join a passionate group that works hard, has fun and supports one another.

As part of the HEI family, you'll benefit from our HEI Loves culture, which celebrates our associates with competitive compensation, exceptional benefits, and generous PTO programs.

Enjoy access to health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and much more.

Join us at Kimpton Fort Lauderdale Beach and become a valued member of our dedicated team today!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities


* Communicate effectively both verbally and in writing to provide clear direction to staff.

Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.


* Greet guests immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.


* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote • HEI Hotels and Resorts and brand-specific marketing programs.

Make appropriate selection of rooms based on guest needs.

Code electronic keys.

Nonverbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Close out guest accounts at time of check out.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an ...