Assistant Director of Housekeeping

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.

For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.

This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.

Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

To ensure Housekeeping Department cleans and maintains guest rooms and public space in accordance with client/guest expectations, Marriott Brand Standards and HEI Standards of Product and Service.

Essential Duties and Responsibilities

• Assist the Director of Housekeeping in overseeing a staff of supervisors, room attendants, house persons and public area attendants by inspecting staff work and giving guidance so that deficiencies are corrected, standards are met and conducting daily and monthly meetings.

• Training and inspecting the work is to standards that we expect.

• Assist with interviewing, hiring, training, recommending performance evaluations, resolving problems, providing open communication, and recommending discipline when appropriate.

• Arrange staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects.

Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.

• Assist with maintaining and reviewing computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.

• Communicate both verbally and in writing to provide clear direction to staff.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience

• 3+ years of housekeeping leadership experience, preferably in a comparable hotel.

Knowledge, Skills and Abilities

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business pla...