Lead Enrollment Case Manager (Hybrid Remote for PA Residents)

Description & Requirements

The PA IEB program is looking for a Lead Enrollment Case Manager to serve as a back for the Philadelphia ECM team to conduct in-home visits to initiate the intake process for waiver applicants & serve as a primary point of contact from initial identification through enrollment or termination.

The Lead ECM would also assist Manager/Supervisors with other duties as assigned such as reschedules and task management.

This position is open to residents of Philadelphia County, PA only and requires routine travel to Harrisburg, PA for between 1-3 days every quarter as well as additional travel across Philadelphia County as required.

County travel could be daily but is dependent on staffing level & business need.

Internal candidates must have experience on the PA IEB project.

Essential Duties and Responsibilities:
- Assist the Field Supervisors with overseeing the overall quality of the intake visit process, including eligibility determination and waiver program counseling.
- Act as subject experts and assist in training of Enrollment Brokers.
- Travel throughout assigned county, working primarily in applicants' places of residence.
- Conduct intake visits for waiver applicants and acts as a facilitator for the eligibility determination process, providing assistance from the time individuals are identified as potential participants in an applicable program to the time they are enrolled as participants or are terminated from the intake process.
- Provide direct programmatic training and support Enrollment Brokers.
- Provide the Outreach/Enrollment Services Manager with updates and advice on all issues regarding outreach and intake processing.
- Maintain positive relationships with county staff, community groups, consumers, and other stakeholders.

Assists in the training of new staff with regard to outreach activities.
- Presents and discusses the concept of the waiver programs, and advises applicants of their rights and responsibilities.
- Assist with application submission, including data entry of application information.
- Assist applicants with investigating Medicaid eligibility as needed.
- Assist applicants with selecting Supports Coordinators that best meet their needs, ensuring consumer control is maintained throughout the application process.
- Assist with developing relationships with community based organizations, advocates and stakeholders to gather feedback on improving the application process and removing barriers to enrolling in applicable waiver programs.
- Perform other duties as assigned.

Minimum Requirements

- High school diploma or GED required and 1.5+ years of relevant professional experience required, or equivalent combination of education and experience.

- Assist supervisor/manager with the management of daily activities over a group of agents that handle customer service inquiries and problems via the telephone and sometimes email.
- Provide direction and guidance to less experienced team members...