Implementation Project Manager

What will your job look like?

The Implementation Project Manager is responsible for providing oversight and support for implementation activities and protocol development for new client set up and existing client upsells and new lines of business at the direction of the Director, Business Implementation.   

Location: This is a hybrid role if located within 40 miles of an MTM office location. 

What you’ll do:


* Provide oversight and support of the implementation phase for new client set up and existing client upsells including project scope definition, project plan development, project resources and project timeline


* Appropriate and timely escalation of implementation concerns and potential solutions


* Provide assistance and support to Implementation team in project planning and management of implementation task items


* Participate in internal and external implementation meetings and communicate formal meeting minutes


* Assist in tracking internal and external implementation deliverables


* Prepare both internal and client correspondence,  reports, and presentations


* Responsible for management, delivery, and analysis of post implementation survey


* Maintain a good understanding of the managed care and non-emergency transportation industry


* Maintain a good understanding of all MTM operations and  product lines, both existing and in the development stage


* Participate in ongoing training offered through MTM or other available resources to strengthen knowledge base


* Develop a working relationship with each internal department of MTM that foster collaboration and mutual respect across all departments


* Communicate effectively with external clients and internal team members


* Develop and maintain strong client relationships


* Complete special projects as assigned

What you’ll need:

Experience, Education & Certifications:


* High School Diploma or G.E.D.


* At least 2 years’ of experience with project management is required

Preferred:


* Bachelor’s Degree in a business related field preferred


* A minimum of one year in the NEMT industry is preferred


* Experience working in the managed care industry is preferred

Skills:


* Ability to clearly understand RFP language


* Identify opportunities for implementation process improvements from past implementations


* Excellent organizational and interpersonal skills


* Exemplary communication skills


* Demonstrated ability to manage multiple priorities in a fast-paced environment


* Ability to make solid judgment calls


* Ability to work both independently and as part of a team


* Ability to foster a cooperative work environment


* Ability to maintain high level of confidentiality

What’s in it for you:


* Health and Life Insurance Plans


* Dental and Vision Plans


* 401(k) with a company match


* Paid Time Off and Holiday Pay


* Maternity/...