Overnight Front Office Manager

About Us

At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people.

For over a century, our iconic resort has set the standard for luxury and service in the Bay Area.

We take pride in creating memorable experiences for our guests-and a rewarding, inclusive workplace for our colleagues.

Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area.

Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

This is a management position that oversees all functions of the overnight shift for the hotel, with a focus on the night audit operation.

The Night Manager is the Manager on Duty for all associates who work during the overnight shift, including night audit, bellstaff, valet, stewarding, housekeeping, engineering, and telephone.

The Night Manager is primarily responsible for supervising the night audit operations to ensure the maintenance of financial controls and compliance with hotel standards.

Coordinate with other departments (i.e.

security, housekeeping) to ensure quality service is provided to all guests

Essential Duties and Responsibilities


* Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.


* Supervise the night audit/hotel associates; review and verify daily work.


* Supervise the balancing, reconciliation and closing of various daily accounts and prepare the daily statements to provide accurate, timely information to management while ensuring proper controls are maintained.


* Control the Night Audit Bank.


* Review timecards on a daily basis and complete daily and weekly/bi-weekly payroll reports.


* Perform functions of Night Auditors as needed to provide coverage and ensure completion of work in a timely, accurate manner.

Prepare the daily activity sheet, report all noteworthy events and serious accounting violations.


* Respond to customer issues, complaints, or problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-relat...