Desktop Support Technician II (Onsite)

Job Summary:

The Desktop Support Technician Level II is to maintain and monitor end-user workstation and productivity on local area network while also performing a variety of maintenance, software installation, end-user support and training tasks to ensure workstations and networks are within company standards.

Responsibilities and Tasks


* Displays knowledge of technology fundamentals needed for technician role


* Provide primary and secondary support for users of desktop computers and peripherals.


* Provide primary support for client computer access to network resources.


* Analyze, support and resolve customer technical issues including, malfunctions or issues with system applications, data communications, email, remote access, and software and hardware peripherals associated with the desktop.


* Install, configure and maintain computer hardware, peripherals and applications consistent with IT standards and processes.


* Coordinate issues and solutions with other IT support personnel and users.


* Respond to user issues in a timely and effective manner.


* Work as a member of a team and provide off-hours support when required.


* Available to work On-Call after hours on a scheduled rotation.


* Available, as needed, to go onsite after work hours at the Elbit America facility to assist resolution of IT outages or other IT-related tasks.


* Use tracking system to document issues and resolutions.


* Ensure compliance with established company security policies and accepted risk impact to the business.


* Maintain configuration management documentation.


* Perform system or network administrative functions (review of system logs, backup activity, etc.)


* Provide remote support throughout U.S.

and other Elbit Systems world-wide locations as needed.


* Ensures information systems are operated, maintained, and disposed of in accordance with security policies and procedures as outlined in the security plan.


* Executes the continuous monitoring strategy conducting security control assessments for all information system security controls in the security plan.


* Ensures audit records are collected and analyzed in accordance with the security plan.


* Serves as the security representative member of the Configuration Control Board (CCB) for configuration management.

Education, Experience & License or Certification


* Associate or bachelor's degree or equivalent combination of education and related experience.


* Functional (Using Skill Set): 1-5 years


* Highly organized self-starter with strong capacity for critical thinking, engagement, and responsive communication


* Thrive in fast-paced environment, yet be patient at explaining technical issues to customers


* Exceptional customer support and communication skills verbal and written


* Excellent attention to detail and committed to following tasks through to completion


* Ability to multitask...