Operations Manager

Hotel Indigo Gloucester is on the lookout for a dynamic Operations Manager to inspire and lead in our brand-new, highly anticipated hotel opening.

Join the excitement and become part of the Hotel Indigo family! 

Hotel Indigo Gloucester is set to open in 2026, offering a free-spirited experience for our guests enriched with local culture.

Nestled in the heart of the neighbourhood and built on the site of the White Priory, we embrace the concept of storytelling-by-design.

Artefacts rescued from the site are now showcased in the Gloucester Museum, linking our hotel to this city’s multi-layered history.

As Gloucester thrives with its diverse industries and culture, Hotel Indigo will become a vibrant part of the city’s evolving narrative.

As an Operations Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …


* Making strategic decisions for our outlets – consisting of a Rooftop Bar (with small plates and sharing menu), a-la-carte ground floor Restaurant and Coffee Shop Bistro


* Managing and coaching the Head of Rooms and Food & Beverage Operations Managers, this role will be mostly focussing on our F&B function whilst also spending a proportion of your time on Rooms management activities 


* Providing all our guests with an excellent dining and drinking experience through managing our F&B function and ensuring there is a coordinated approach across the team 


* Working closely with our Executive Head Chef to develop and design menus, keeping up to date with local dining trends 


* Managing recruitment and training of the new team, delegating where needed to develop and recruit the best talent 


* Control the finances of our F&B department, working closely with our Finance Team and GM to report on financial performance and always striving to improve efficiency 

We are searching for a true service superstar, someone who thrives in providing our Guests with an excellent service throughout their stay.

In addition to this, we are looking for someone who has….


* Availability to work a variety of shifts throughout the week, including evenings and weekends


* Experience working as an Operations Manager within a similar venue would be preferred, having experience with both Bar and Restaurant outlets as well as some rooms experience 


* Strong people management skills, you will be confident in supporting and developing a large team and have experience with both recruiting and training new starters 


* Passionate about providing excellent experiences for our customers, you will always focus on the needs and wants of our customers and cater our service to new trends within the F&B sector 


* A lead by example attitude – we want the team to look to you as an example of how to continuously improve our service! 


* Knowledge and understanding of P&L, you will be controlling finances f...