Customer Service Call Center Representative - Accredo - Remote

Location: Remote Opportunity - Must live in Arizona, Ohio, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon.

Summary: Are you passionate about assisting others andready to thrive in a fast-paced, highly structured virtual environment? Join our team at Accredo Specialty Pharmacy, a leading specialty pharmacy serving patients with complex and critical health conditions.

As aCustomer Service Call Center Representative, you'll play a vital role in supporting patients, ensuringtimely access to life-impacting medicationswhile representing Accredo with professionalism and empathy.

This is not a typical customer service role - our work directly impacts patients' health and well-being.

We are looking for individuals who are dedicated, detail-oriented, and committed to making a difference.

Key Responsibilities


* Answer 30-50+ inbound phone calls in ahigh-volume contact centersetting with professionalism and efficiency.


* Support patients with medication orders, benefits explanations, billing inquiries, and complex issue resolution.


* Follow structured workflows andadhere to a scheduled, continuous call-taking environment until designated breaks.


* De-escalate concerns and provide empathetic solutions within standard operating procedures.


* Maintain patient confidentiality and comply with healthcare regulations.


* Meet monthly performance metrics and actively participate in ongoing training and feedback.

Role Expectations


* Attend a paid 9-week virtual training program (on camera) with required participation in live call-taking and assessments.


* Maintain reliable internet and a distraction-free home workspace.


* This is ahighly structuredrole requiring the ability to remain focused and engaged while takingback-to-back calls for the duration of each shift.


* The position involves handlingsensitive health-related issues, not casual customer service requests.


* Ideal candidates will understand theserious natureof the work and the importance ofaccuracy, empathy, and responsibility.


* This is a desk-based role that requires the ability to sit for extended periods and work at a computer screen throughout the entire shift.

Qualifications


* High School Diploma or equivalent required.


* No experience required, but 1+ years of healthcare customer service experience preferred.


* Must live in Arizona, Ohio, Indiana, Georgia, Pennsylvania, Texas, Virginia, or Oregon.


* Ability to excel in a high-volume call center environment.


* Flexibility with a changing environment of call types, processes, and procedures.


* Strong problem-solving skills with the ability to analyze situations, identify solutions, and take appropriate action in real-time.


* Strong communication skills, both written and verbal.


* Organized with excellent time-management abilities.


* Customer-oriented with the capacity to adapt to various patient perspectives.


* Proficient in M...