Strategic Senior HR Business Partner, Client & Customer Experience - Hybrid

We are seeking a talented Senior HR Business Partner (HRBP) to join our team.

This role will support Coverage Review Operations and the Workforce Management & Strategy Analytics functions within the Client & Customer Experience (C&CE) organization.

The C&CE organization leads the development and implementation of The Cigna Group's customer experience strategy across multiple business sectors, while also ensuring accurate client benefit installation and ongoing service support for Cigna US Healthcare clients.

In collaboration with our HRBP Enterprise Operations team, this role provides day-to-day HR consulting to senior leaders and supports the development of culture and key capabilities to maintain a productive, inclusive and engaged workforce.

The HRBP role will partner with key stakeholders in the business and Human Resources to support program recommendations, development, prioritization and deployment in talent management, employee development, compensation, performance management, organizational transformation, change management and workforce effectiveness for their assigned client group.

Key Accountabilities

Business Partnership


* Provide day-to-day HR consultation to business leaders.


* Assist in the creation of development plans for high potential employees and identify high potentials at all levels for current- and future-state critical roles.


* Recommend solutions to improve processes, team dynamics, etc.

to optimize organizational effectiveness.


* Support approaches specific to inclusion and data & analytics.

Leadership Effectiveness and Key Talent Management


* Support the development of effective leaders within the organization, focusing on leadership needs and key themes identified as part of the business strategy and organizational and talent review processes.

Will play an active role in guiding assigned client groups through ongoing talent review and succession planning activities.


* Initiatives include working with leaders to create strategies to close talent gaps, developing a highly effective leadership team and bench strength for succession.


* Assists in design and implementation of retention strategies focusing on key leaders and individuals with core competencies or skills critical to the organization - now and for the future.

Coach leaders on their personal efficacy and leadership impact.

Talent and Capability Development


* Partner and coordinate with functionally-aligned HR Center of Excellence (COE) partners to identify requirements and execute actions in support of building talent and capabilities across assigned functional areas.


* Responsible for partnering closely with business leaders in the development, management and delivery of functional strategic workforce plans.

Change Leadership


* Acts as a change agent to client groups, partners and project teams in support of organizational change through the application of a common framework, process and set of best...