Senior Program Manager, Agent Portal

JOB DESCRIPTION

As a Technical Program Manager within our Agent Portal team, you'll play a pivotal role in modernizing and redefining the IT solutions that power our business.

Combining your technical background and organizational expertise, you'll drive the execution of our ambitious modernization efforts through your ownership and management of roadmaps, budgets, governance, and reporting.

You will leverage your organizational skills to track progress, manage risks, and align priorities to ensure work is ready ahead of sprints.

In collaboration with engineers, product owners, and senior stakeholders, you'll lead the delivery of innovative, scalable solutions for core underwriting capabilities that will enable true business agility.

Responsibilities


* Planning and Execution: Partner with our VP of Software Engineering to develop OKR's, roadmaps, manage scope, prioritize backlog items, and track progress against key metrics to ensure we're achieving desired outcomes.


* Budgets: Manage project budgets in partnership with VP of Software Engineering.

Monitor things like burn rate, track staffing/attrition, and contribute to annual planning.


* Execution: Partner with teams to define and track key application-level release dates, milestones, dependencies, and risks.


* Execution: Facilitate/lead cross-squad sessions to support roadmap development, backlog prioritization, risks, dependencies, sprint-level delivery, milestones, and release dates.


* Stakeholder Management: Independently manage "across" and "down." Manage up in partnership with VP of Software Engineering.

Communicate project status updates clearly and concisely to varying audiences from senior management to business partners to technical teams.


* Team: Collaborate with product owners, business stakeholders, and technical leads to understand requirements, challenge assumptions and manage expectations.


* Risk Management: Regularly and proactively check-in with team to identify potential project risks, develop mitigation strategies, and address issues to minimize impact or identify needs to pivot or reprioritize.


* Metrics and Reporting: Monitor agile delivery metrics, partner to generate monthly management reports and status updates.

Track metrics for Key Results to determine progress against agreed Objectives...

i.e.

OKR's.


* Identify & sequence Enterprise level technology initiatives (i.e.

migrations, modernizations) requiring application build and support

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance.

With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients.

The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling exper...