Internal Strategy & Process Engineering - Process Improvement Associate II

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components.

We are the driving force behind transformative business initiatives that propel the entire organization towards unparalleled operational excellence.

Our mission is to redefine industry standards by optimizing end-to-end processes, elevating the customer experience, and fostering a vibrant culture of continuous improvement.

By enhancing employee engagement, mitigating risks, and delivering substantial financial benefits, we are committed to shaping a future where innovation and empowering excellence are at the heart of everything we do.

As a Process Improvement Associate II within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs.

Leveraging your broad knowledge of process improvement principles and practices, you will map, simplify, and document processes, reduce manual touch points, and utilize digital process tools to drive service-delivery improvement.

Your work will have a significant impact on various departments, requiring you to apply advanced analytical and problem-solving skills to develop both long- and short-term solutions.

You will be expected to use data analytics to offer continuous insight and craft engaging narratives to effectively convey complex ideas.

Your ability to build diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role.

Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.

Job responsibilities


* Partner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.


* Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.


* Present to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.


* Informally develop team members by serving as a mentor and inspiring a culture of continuous learning.


* Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.


* Develop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.


* Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.


* Collaborate wi...