Sales Support Rep I

Responsibilities

Responsibilities:

An advocate for the customer.

Liaison between direct sales force, customers, engineering, and production.

Manage customer requirements for quoting, ordering, & invoicing new equipment.

"Own" an order from concept to delivery.

Attention to detail & consistency of documentation is a must throughout the process.

Business approach to supporting sales & the customer base is always changing.

Associate must be able to adapt and be progressive in their thinking.

Good Relationships, both internally & externally are a must that allow associates throughout our company to effectively deal with issues while meeting or exceeding customer expectations.

Serve customers in a complete, accurate and timely manner, providing quotes/pricing, entering, tracking, and revising orders, providing delivery information and hosting factory tours and inspections.

Collaborate with others using project management skills, including working with engineering, production, and outside customers to communicate customer needs and resolve build issues.

Conduct quote and order reviews with engineering, customers, and Account Managers

Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up to date, including labor, material, & gross margin.

Review job costs, identify, and document opportunities for cost reductions.

Assist to increase margins on multi-year orders or repeat orders.

Work directly with Altec suppliers to understand costs and help forecast on behalf of Altec and our customers

Coordinate with Accounts Receivable to communicate invoice and credit terms.

Assist with and resolving collection issues.

Increase knowledge of Altec Fenex products, customers, administrative and production processes.

Contribute ideas and participate in Rapid-Continuous-Improvement events.

Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures to meet objectives

Deal with operational issues such as chassis delivery schedules, order revisions, Final Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner

Interact directly with customers in a professional manner.

Occasionally entertain customer visits and ensure customers leave knowing that Altec provided a hospitable visit, and our relationship was furthered as a result.

Attend classroom and online training sessions to continue to enhance skills and build knowledge.

Demonstrate proficiency and capability in all areas of the training objectives.

All other duties as assigned

Customer First - Enjoyment of Work - Family- Financial Stability - Integrity - People Are Our Greatest Strength - Quality - Spiritual Development - Teamwork

Additional Position Expectations:

Be a team player with a positive, professional attitude.

This is especially important for conflict resolution.

Exercise prudent judgment in carrying out all aspects of your j...