Customer Account Coordinator

Customer Account Coordinator
Location: Onsite in Madera, CA
Schedule: Monday - Friday | 8 AM - 5 PM PST (with flexibility as needed)
Pay Range: $26 - $29/hour, depending on experience
This role is not eligible for visa sponsorship

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator supporting our Madera, CA box plant facility.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

Our Team

Our team is a well-rounded and developed team with a high level of experience and knowledge with corrugated boxes.

Customer Account Coordinators thrive on efficiency and communication in a fast-paced environment.

We are looking for someone to join our team who takes pride in their work and can handle a fast-paced working environment!

What You Will Do


* Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied


* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data


* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements.


* Coordinate shipments of products with the shipping department


* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers


* Manage inventories for effective production review and planning


* Accounts payable/receivable duties

Who You Are (Basic Qualifications)


* 2+ years of customer service experience in a fast-paced environment such as manufacturing, distribution, supply chain, logistics, or commercial operations


* Strong Excel skills (data entry, basic formulas, spreadsheet organization)


* Experience with record-keeping management/documentation


* Willingness to work on-site with occasional flexibility for travel based on business needs (up to 10%)

What Will Put You Ahead


* Corrugated or Packaging industry experience


* Associate's degree or higher


* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

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