Global Operations Capability Specialist

Global Operations Capability Specialist

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

In this role, you will:


* Partner Operations Enablement team leaders in Capabilities area: generate action aiming to increase teams’ effectiveness by developing new perspectives and skills in Team functional development area for Ops TLs.​


* Owns Operations Strategy team onboarding program, ensuring it is aligned with Operations Strategy team objectives, key responsibilities and functional needs ​


* Lead onboarding process for Newcomers.

Track effectiveness, review progress and ensure successful completion of individual onboarding process. ​


* Partner with Global Operations Strategy TLs in defining essentials for Strada\GBS teams’ onboarding and trainings program, ensuring they include KC culture trainings and other essential for KC service components.​


* Develop and implement comprehensive training\development framework for Operations Strategy teams, ensuring they are aligned with functional purpose and teams’ objectives (hard\soft skills; EX, digital, LEAN, one-off and regular etc).​


* Partnering with Talent team, identify areas for growth, together with Operations leads prepares development plan based on teams’ requirements​.


* Review GPO trainings agenda and plans training calendars for Ops team members in accordance with their development plan​.


* Organize trainings and refresher sessions, maintaining essential capabilities on a high level, driving Employee Engagement and Service Excellence​.


* Monitor effectiveness of capability development initiatives; work on development initiatives’ progression.​


* Analyse trends and best practices in HR Operations and Shared Services capabilities area, sharing information and suggesting additions to Ops capability framework.


* Collaborate with GPO communication team to develop and implement effective communication governance for Operations team, ensuring it is aligned with GPO communication strategy and guidelines.​


* Coordinates Operations team Communication inputs collection and perform functional communication: internal and external – to Strada\GBS.​


* In partnership with Communications team, implement Communication Skills training program for Operations team.​


* Collaborate with Strada\ GBS team to align on communication governance, ensuring communication between teams is effective and consistent with KC communication strategy and guidelines.
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