Customer Service Support Specialist

Primary Duties & Responsibilities


* Customer Service (80%)
+ Work with customers to generate quotes, coordinate receive/ship disk, generate job paperwork, resolve job issues and escalate any quality issues.


* Export Compliance (20%)
+ Work with customers and account managers to verify that the product being received are properly classified for compliance.

Customer Service:

Responsible for providing an end-to-end satisfactory experience for customers.

Key Responsibilities:


* Gather information from customers and generate quotes for work.


* Ship and receive customers disk for refurb.


* Generate job paperwork for processing the customer's product.


* Communicate and create PO for budgetary quote.


* Create final PO after inspection review is completed and updated pricing is available.


* Interface with account managers and sales on pricing.


* Resolve issues on jobs including shipping, purchase order, and quality issues.

Export Control:

Responsible for ensuring the company's compliance with U.S.

and international export control regulations, including the International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), and other applicable laws.

The role involves classifying products, reviewing export transactions, managing licenses, and working closely with internal stakeholders to mitigate compliance risks.

Education & Experience


* Bachelor's or associate degree in any field of study.


* 2+ years of experience in customer service and/or export compliance preferred.


* Knowledge of manufacturing process strongly preferred


* Experience using computer-based transactions supporting inventory management processes


* Strong attention to detail


* Reliable, take initiative, committed, quality focused, and be able to work within a "team" environment


* Frequently lift up to 20 lbs.

and walk and stand most of 8-hour shift


* Willingness to help support full operation should urgent issues arise


* Maintain a safe working environment

Skills & Other Requirements


* Strong analytical, organizational, and communication skills.


* Proficiency with compliance screening tools (e.g., Visual Compliance, Amber Road).


* Experience with SAP, Oracle, or similar ERP systems is desirable.

Working Conditions

The candidate might be asked to work in a clean room.

The candidate should feel comfortable in a clean room suit ("bunny suit").

Physical Requirements

The candidate will have to move wafer boxes and should feel comfortable lifting 20 lbs.

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corporate EHS standards.

The candidate will have to meet ITAR requirements.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to ...