Director Road Freight Product

? We're Hiring! DHL Global Forwarding is seeking a dynamic and experienced Head of Road Freight to join our team in Mississauga! ?

As Head of Road Freight, Canada you will define, implement, and execute the International Road Freight strategy, while managing and driving the performance of the Road Freight team to deliver high-level customer service through competitive pricing and operational excellence.

Job Summary:

The primary responsibility of this position is to define, implement, and execute the International Road Freight strategy.

You will oversee performance management, ensure customer satisfaction, and collaborate across functions to drive business growth.

Principal Duties and Responsibilities:



* Develop and drive implementation of Road Freight strategy in the country


* Take ownership of Road Freight P&L and collaborate with Finance to meet budgets and forecasts


* Negotiate key contracts with carriers and manage RFQ processes


* Ensure Operations team is meeting CargoWise KPIs and managing customer expectations


* Build and maintain strong relationships with service providers


* Escalate carrier performance issues when needed


* Ensure pricing activities comply with internal guidelines


* Partner with Commercial team to drive growth opportunities in Road Freight


* Set and monitor objectives to maximize profitability and volume growth


* Align team structure with current and future customer needs

Minimum Requirements (Education, Experience, and Skills):



* Post-secondary education required


* Extensive knowledge and experience in Road Freight forwarding


* Proven leadership and people management experience (minimum 6 years)


* Background in commercial development and business growth


* Excellent communication and interpersonal skills


* Strong analytical and strategic decision-making ability


* Demonstrated customer-centric approach
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