Member Services Representative I (Pine Junction OR Sedalia)

About CORE

CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.

With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
NOTE: This individual is authorized to work from either the Sedalia Office (5496 North U.S.

Highway 85, Sedalia, CO 80135) or the Pine Junction Office (31849 Wandcrest Park Road, Pine, CO 80470).

Job Summary 

Responsible to the Call Center Supervisor for performing duties related to phone and electronic interactions with CORE members that include opening and handling member accounts, educating members on available programs, and addressing member complaints, inquiries, and requests. 

Essential Duties and Responsibilities


* Answer member queue contacts on a consistent basis by being in a ready status as often as possible.

Complete member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible.

Handle member complaints and concerns and offers reasonable solutions.


* Answer member electronic queue inquiries, complete and respond to all electronic member requests, as necessary.

Forward emails to other departments only when necessary.


* Handle issues that are created in the Member self-service site.


* Verify member identity according to department standards before releasing information on any account.


* Inform members of appropriate programs and/or options that may benefit them or solve a problem.


* Maintain complete and accurate documentation on all calls/contacts.


* Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.


* Actively promote one contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.

Problems are easy to moderately difficult.

Task difficulty will increase with progression.

Methods and procedures are defined but judgment may be required to apply them to work.

Work is routine and tasks are related.


* Perform other duties as directed by a supervisor.


* Apply basic skills while developing some advanced skills in the above tasks; work under close supervision; has limited experience and work is performed within specific limits of department procedures.

Minimum Qualifications of Position 


* High school diploma or equivalent certificate required.


* One or more years of practical equivalent exp...