Customer Satisfaction & Quality Manager

Take the Lead with These Responsibilities
As our Manufacturing Quality Manager, you will be at the heart of Schneider Electric's commitment to operational excellence and customer satisfaction.

You will:


* Lead and develop a team of 20 direct reports and oversee a broader organization of 400 people within the plant.


* Drive quality performance across manufacturing operations, ensuring compliance with global standards and customer expectations.


* Implement and sustain problem-solving methodologies such as A3 and 8D to address systemic issues and improve processes.


* Collaborate closely with internal stakeholders including Industrialization, Plant Staff, and Global Quality teams to align strategies and resolve cross-functional challenges.


* Support and lead quality aspects of line transfers, new product introductions, and departmental implementations.


* Champion continuous improvement initiatives, leveraging your experience in operations, incoming quality, and process development.

Skills and Capabilities for Your Success
To thrive in this role, you'll need:


* Proven leadership experience managing large teams in a manufacturing environment.


* Strong command of quality tools and methodologies (A3, 8D, root cause analysis, etc.).


* Experience across multiple quality functions such as operations, continuous improvement, incoming inspection, and quality systems implementation.


* Ability to influence and manage diverse stakeholders across local and global teams.


* Strategic thinking with hands-on execution capabilities.


* Experience with line transfers or similar complex operational transitions is highly desirable.

What's in It for You?
At Schneider Electric, we empower you to grow and make a difference:


* Competitive compensation and benefits package.


* Access to world-class learning platforms and leadership development programs.


* Opportunities to work on global projects and collaborate with cross-functional teams.


* A culture that values innovation, sustainability, and inclusion.


* Career advancement opportunities within a global leader in energy management and automation.

Reporting Structure and Team Environment
You will report directly to the Plant Director and be a key member of the plant's leadership team.

This is a leadership role, with significant influence across departments including Industrialization, Operations, and Global Quality.

You'll work in a dynamic, fast-paced environment where collaboration and strategic thinking are essential.
Key Qualifications for Thriving
We're looking for someone with:


* A bachelor's degree in Engineering, Quality, or a related field (Master's degree is a plus).


* 8+ years of experience in manufacturing quality roles, with progressive leadership responsibilities.


* Deep knowledge of quality systems, standards, and tools (ISO, Lean, Six Sigma, etc.).


* Strong communication skills in both English and Span...