Senior Client Services and Resourcing Manager

Senior Client Service and Resourcing Manager  

Newcastle Upon Tyne

Permanent, Full time (37.5 hpw), Monday to Friday.  

Salary £30,000 (depending on experience) with on-call shift payments of £14.30 per session plus great benefits including Health Cash Plan

Home, a place where you belong

We have an exciting and rare opportunity for a passionate and experienced leader to join our amazing team as Senior Client Services and Resource Manager, known internally as Senior Client Services Manager.

You’ll have full responsibility for managing our Central Resource Team, which provide workforce support to services across the region in Newcastle, Northumberland, North and South Tyneside and Gateshead.

Alongside this, you’ll manage and improve how we recruit, roster, and retain our brilliant teams, ensuring we have the right people, in the right place, at the right time.

If you’re energised by building teams, delivering quality services, creating smarter systems, and doing all of that with a positive and inclusive leadership style, then this is the job for you!

Typical day as our Senior Client Services Manager


* Lead our Central Resource Team across the region.


* Overseeing our Academy service—which supports new colleagues with a smooth and effective induction—and our Out of Hours service.


* Ensure we deliver on our commitments and continuously seek opportunities to enhance these offerings.


* Manage budgets and KPIs, using data, insights, and customer feedback to drive performance improvements and service innovation.


* Maintaining strong stakeholder and agency relationships.


* Represent Home Group regionally, building influential networks, attending forums, and promoting our services to increase visibility and collaboration.


* Develop a flexible, sustainable staffing model, reducing agency reliance while ensuring seamless service delivery and operational coverage. 

You’ll go home each day knowing that you have helped change our customers lives for the better, here, working for one for the top 10 Great Places to Work in the UK.

You have


* Strong people management skills, with the ability to inspire and develop others, challenge behaviours misaligned with our values and lead multiple services or managers effectively.


* Empathy and a deep understanding of where our customers are in their lives, with a genuine passion to advocate for them and make a meaningful difference.


* Experience delivering support in a housing or care environment and bring the confidence to collaborate with communities through events like wellbeing days or careers fairs.


* Experience of working in a fast-paced dynamic environment.


* A sharp analytical mindset, enabling you to manage budgets, track financial performance, and ensure services are delivered on target.


* Knowledge of housing operations, including compliance, managing voids, tenure management, and a good understanding of basic housing ...