Senior Client Service Account Associate

Do you love supporting large corporate clients? This could be the role for you!

As a Senior Client Service Account Associate within Payments Client Service, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services.

The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:


* Handle a portfolio of US federal government and public sector clients


* Act as a key advisor to the client, providing advice/consultation on decision making


* Act as proactive partner, reaching out to clients to assess progress, client satisfaction, and potential impediments to a high level of service satisfaction


* Act as client's central point of resolution and escalation for service issues, liaises with bank partners to manage issues


* Convey complex ideas and client issues with confidence


* Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities


* Adhere to and ensure client's compliance with risk policies/practices and educate clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities and skills:


* Minimum 5 years of relevant industry and/or functional experience


* Intermediate understanding of Treasury Products and Services, inclusive of knowledge of financial exposure/operational risk related to TS transactions


* Technical knowledge/comprehension to recommend value-added solutions for clients and partners


* Ability to present oral and written communication in an organized, clear and confident manner


* Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments


* Ability to effectively partner with internal colleagues and external clients


* Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise


* Ability to travel (10%)


* This role supports US Federal government contracts that require US Citizenship or lawful permanent resident status

Preferred qualifications, capabilities and skills:


* Strong understanding of federal government/public sector cash management

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction pr...