Child Support Supervisor - Jefferson City, Missouri

Description & Requirements

Maximus is hiring a Child Support Supervisor in Jefferson City, Missouri to lead and support our Child Support Mail Room and Case Initiation program.

In this role, you'll manage team operations, oversee hiring and payroll, ensure compliance with policies, and drive process improvements-all while fostering a positive and productive work environment.

If you're a strong leader with a passion for supporting families and communities, apply today!

This is an onsite, full-time position working Monday through Friday, from 8:00 AM to 5:00 PM Central time.

The ideal candidate will live in or very near Jefferson City, MO.

Please note: If offered the position, state fingerprinting will be required as part of the background check process.

Why Join Maximus?

- • Competitive Compensation - Quarterly bonuses based on performance included!

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

- Provide oversight, direction, and supervision for the designated unit.

- Direct subordinate staff on workflow, encompassing customer service solutions, program operations, contract service level agreements, and work quality.

- Identify training needs and growth opportunities for team members.

- Develop schedules and delegate tasks to ensure optimal efficiency among subordinates.

- Address job performance concerns with subordinates, collaborating closely with the Human Resources department to resolve issues.

- Participate in subordinate work to enhance productivity and address challenging aspects of tasks.

- Evaluate subordinates' performance and recommend suitable personnel actions.

- Ensure compliance with company Wage & Hour policies, including facilitating rest and meal breaks for non-exempt employees.

- Adhere to all required company policies, procedures, and processes, including mandatory training.

- Make staffing decisions an...