Call Center Team Lead

Description & Requirements

Maximus is hiring a results-driven Team Lead to join our Document Processing team.

This role is pivotal in ensuring that service standards are consistently met, processes are optimized to support customer needs, and team performance aligns with organizational goals.

The ideal candidate will possess strong leadership skills, a commitment to quality, and the ability to foster a culture of continuous improvement and accountability.

If you thrive in a fast-paced environment and are passionate about leading teams to success, we invite you to explore this opportunity.

Essential Duties and Responsibilities:

- Ensure individual and service level standards are met or exceeded, and staff members are appropriately trained.

- Responsible for ensuring processes are working to support customer needs.

- Ensure the overall volume of work produced meets or exceeds quality standards.

- Ensure staff maintains an updated knowledge of all programs.

- Ensure the confidentiality and security of all information.

- Monitor the performance of staff and provide feedback and education to improve performance.

- Provide management with updates on all issues regarding quality, training, policy, procedures, and staff issues.

Minimum Requirements

- High school diploma or GED required and 6+ years of relevant professional experience required, or equivalent combination of education and experience.

-Experience with Microsoft Suite products preferred
-Prior call center experience preferred

EEO Statement

Maximus is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.

Annual salary is just one component of Maximus's total compensation package.

Other rewards may include short- and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.

An applicant's salary history will not be used in determining compensation.

Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

19.00

Maximum Salary

$

22.00



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