Onsite IT Support Specialist

Onsite IT Support Specialist

Job Description

You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results.

You want to be part of a performance culture dedicated to building technology for a purpose that matters.

You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development.

In the Onsite IT Support Specialist role, you’ll provide onsite IT infrastructure related support at Barrow Mill and you will help us deliver better care for billions of people around the world. 

It starts with YOU. 

The purpose of the Onsite IT Support Specialist​ is to support the day to day operations of PC’s, servers and networking equipment for our Barrow Mill, coordinate small to medium size IT projects and contribute to large IT projects.

The role reports to regional ITS Infrastructure Coordination & Delivery Manager.

The role main activities include:


* Supports operational maintenance of local data center and site IT infrastructure and evaluates feature and functionality changes within this environment.


* Provides operational support to the computer systems and installed applications, resolves minor infrastructure problems and escalates higher impact issues.


* Support the execution of infrastructure implementation projects.


* Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training.

Procures IT infrastructure components according to KC established procurement process.


* Network Support – Installs and supports network equipment with assistance from Network Operations team.


* PC Support – Handles site specific help desk problems that require an office/desk visit.


* PC Deployment – Performs imaging on new PC’s including software installation.


* Unified Communications support – Installs and UC equipment with assistance from UC Operations team.


* Server Support/Maintenance – Plans and performs maintenance activities with assistance from the Server team as needed.


* Manage multi-function device and printer fleet – Procures and provides basic support, escalates issues to printer vendor.


* coordinates local Infrastructure vendors work at site.


* Provides education to users on KC available technologies and their proper use.

Manages communication plan for new technologies implementations.


* Maintains site ITS Business Continuity Plan.

About Us

Huggies®.

Kleenex®.

Cottonelle®.

Scott®.

Kotex®.

Poise®.

Depend®.

Kimberly-Clark Professional®.

You already know our legendary brands—and so does the rest of the world.

In fact, millions of people use Kimberly-Clark products every day.

We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.  

At Kimberly-Clark, you’ll be part of the best team committed to dr...