Housing Manager

Housing Manager

Harrow

Permanent, Full time (37.5 hpw) - hybrid working

Salary circa £37,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Group’s awesome housing team.

As our Housing Manager you’ll be the face-to-face customer support to our communities.

This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

Typical day as a Housing Manager


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.  


* You’ll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).


* Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods. 


* Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.


* Managing our voids process including liaising with local authorities.


* Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities. 

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

About You  


* Have worked in housing before and understand housing management, housing law and in an ideal world, universal credit too!  


* Super organised and methodical in your approach, you’re also a proactive self-starter with a “can do” positive attitude


* Passionate about delivering excellent customer service and have a genuine desire to help your customers.


* This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.


* Confident working with external partners and stakeholders such as local authorities, MP’s etc


* Like being part of a team but appreciate that this is a role where you’ll spend most of your time working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review. 

Our team

You’ll join Jackie Harris and our North London Housing Management team, we’re super passionate about what we do! We’re really proud of working in our communities, resolving complaints but also make a difference.   We’re a supportive bunch and like to meet regularly at our community centre in Harrow and collaborate with all the different teams we work with.

Job details


* This is a hybrid role and in an average week, you’ll spend 2-3...