Fraud Specialist

We are seeking a Fraud Specialist for the Fraud Services Department.

The Fraud Specialist plays a critical role in preventing and mitigating fraudulent activities by adhering to established policies, procedures, and regulatory guidelines.

This position requires strong problem-solving abilities, critical thinking, and exceptional customer service skills.

Key responsibilities include timely and accurate fraud data analysis, proactive identification of fraud trends, empathetic communication with members regarding suspicious transactions, and collaboration with internal teams, vendors, and law enforcement.

The specialist ensures compliance with Federal, State, and NCUA regulations, maintains high service quality standards, and actively engages in continuous learning to stay ahead of emerging fraud threats.

If you have Fraud mitigation experience and training, you should apply right away!

Highlights:


* Work collaboratively with internal and external peers on fraud cases and member-related disputes


* Ensure timely actions to minimize member impact and operational costs for Credit Human


* Utilize both in-house and third-party vendor fraud tools effectively


* Detect possible fraud trends and take appropriate measures to mitigate risks by following defined processes and procedures

Experience:

    Required


* A minimum of 3 years of customer service experience


* A minimum of 2 years of financial services industry experience with preferred knowledge of accounts, debit card, or credit card servicing

    Preferred


* Fraud mitigation experience and training

Education:

    Required


* High School diploma or equivalent

    Preferred


* BS/BA college degree in applied sciences, mathematics, statistics, economics, finance, or Criminal Justice is highly desired

Licenses & Certifications:

    Preferred


* CFE

Skills & Knowledge:

    Required


* Strong verbal and written communication skills


* Highly analytical and results-driven


* Strong organizational skills


*  Ability to prioritize and complete multiple tasks in a high production environment


*  Ability to maintain professionalism under fast-paced conditions


* Computer and Technical aptitude in various systems, specifically Microsoft (Access, Word, Excel,Outlook). 


*  Preferred experiences with systems, Fiserv's Client workstation, Synapsys, and Symitar's Episys & JHA systems 


*  Service-oriented


* Self-motivated, with the ability to work with minimum supervision


* Ability to work with internal and external constituents and achieve a positive outcome

    Preferred


* A strong and proven desire to positively impact members of our community's lives and their financial well-being 

 

Schedule: Monday-Friday, 9:00 am - 6:00 pm, with rotational Saturdays 8:30 am - 12:30 pm. 

Pay Range: $20.98 - $23.11 hourly. 

Level of Work: 1C

 

Credit Human provides employee...