Managing Director, Boston

The Team:

The Hermès Boston Boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region.

This position will report to the Regional Vice President, Northern Region and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Managing Director is responsible for successfully running all aspects of the business including building sales, identifying opportunities, client development and service, coaching and counseling of staff, operational controls, etc.

About the Role:


* Oversees management team and ensures that they are well informed, trained and aligned in approach


* Provides strategy for team motivation, orchestrates change as needed, drives results through excellent people management


* Maintains at all times high morale and drive to achieve results


* Provides timely, thoughtful and appropriate analysis of business opportunities and the corresponding strategy for the development of the boutique


* Manages the buying through preparation, strategy and execution of the buy


* Ensures the highest level of service, coaching staff and management for increased performance


* Conducts/supervises the monthly touch base sales coaching process, effectively coaching for optimal results


* Addresses all issues effecting the boutique in a timely and thoughtful manner, delegating and following up as necessary


* Effectively partners with all corporate departments, metier heads etc.

to make sure the boutique is well supported in achieving its goals


* Maintains an active database of candidates for boutique.

Recruits, interviews and selects appropriately


* Embraces and supports all company initiatives, contests, programs


* Full responsibility for P&L, sales goal and inventory results


* Full responsibility for training of staff, communication and adherence to policy


* Maintains active HR notes on team performance and is responsible to write annual evaluations for direct reports in addition to guiding managers for all boutique reviews


* Manage stock for qualitative and quantitative maintenance respecting best sellers, aged inventory, and MOS guidelines


* Active partner with Communications Team to organize relevant Events that build client relationships and reflect the spirit of the House


* Work closely with VM team to ensure exceptional standards are always respected and new product stories are always highlighted


* Be fully aware of market trends and ensure Floor Managers conduct regular competitive shopping

Supervisory Responsibility:


* YES

Ability to represent Leadership of entire store.

Observant of support team, and Guard team productivity and adherence to policy.

Ability to gain partnership on store needs, and lead the team.

Budget Responsibility:


* YES

P&L responsibility and responsibility for me...