Quality Complaints Technician II

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Quality

Job Sub Function:
Customer/Commercial Quality

Job Category:
Business Enablement/Support

All Job Posting Locations:
Santa Clara, California, United States of America

Job Description:

Johnson & Johnson is hiring for a Quality Complaints Technician II – Shockwave Medical to join our team located in Santa Clara, CA.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Ready to join a team that’s pioneering the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease.

Our Shockwave Medical portfolio aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

Position Overview

The Quality Complaints Technician II role will help maintain the complaint decontamination lab and support the cleaning and decontamination of returned products from the field.

This includes
returned complaint devices, customer returns, products returned from consignment, and trunk stock.

Cleaning and decontamination procedures will be followed to ensure that returned items
are handled safely and properly cleaned and/or decontaminated.

The Quality Complaints Technician II directly supports Quality goals and metrics by coordinating the receipt and
decontamination of complaint devices in a timely manner and may be required to assist with post decontamination responsibilities.

Essential Job Functions


* Confirm returned product against the Return Material Authorization record.


* Work with the Receiving Dept to confirm or correct any discrepancies related to the returned product.


* Decontaminate returned devices from the field according to Quality and Safety procedures.


* Coordinate activities with Quality Engineers, Complaint Specialists, and Quality Management to determine priorities.


* Perform data entry into Complaint Management Systems and/or applicable logs as needed to comply with company policies and procedures.


* Send out daily status reports on units that have been completed.


* Perform investigation of complaint devices in collaboration with Quality Engineers as needed.


* Complete a detailed complaint device investigation write-u...