Assistant Night Manager | Full Time | InterContinental Sydney Double Bay

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Join the team at InterContinental Sydney Double Bay, a five-star boutique hotel nestled in Sydney’s exclusive Eastern Suburbs.

Located just 5km from the CBD and 200m from Double Bay Wharf, our hotel offers understated luxury and warm, personalised service.

With elegant rooms, a rooftop pool and bar, and renowned dining experiences, it’s a distinctive setting to grow your career in a refined yet vibrant environment.

About the Role

As the Assistant Night Manager, you will oversee the hotel’s overnight operations, ensuring a smooth, secure, and exceptional guest experience.

Reporting to the Hotel Services Manager, you'll focus primarily on Front Office while supporting other departments as needed.

You’ll handle late check-ins, manage nightly audits, resolve guest concerns promptly, and lead the team with confidence during any emergencies.

With a strong focus on service, safety, and IHG brand standards, you’ll play a key role in delivering True Hospitality throughout the night.

A little taste of your day-to-day

Every day is different, but mostly you’ll be:


* Ensure guests are greeted upon arrival and make time to interact effectively with guests.

Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction


* Drive team performance related to the hotel’s soft skills with particular focus around Guest Love, Loyalty Recognition and Problem Handling


* Assists in the development and implementation of the quarterly action planning to achieve optimum guest satisfaction through Heartbeat and social media (Tactical Solve).


* Ensure IHG metric tools/audits are used and monitored to ensure total guest satisfaction and hotel compliance with brand standards


* Provide mentoring, coaching and regular feedback to colleagues to enhance performance and drive their development.


* Plan for future staffing needs in a timely manner, completing all stages of IHG Recruitment on-boarding


* Support in promoting teamwork and quality service through daily communication and coordination with other departments.


* Ensure all hotel service team members provide guests with prompt service, professional attention, and personal recognition


* Ensure all credit and financial transactions are handled in a secure manner.

Maintain cashiers float and hotel safe, ensuring accurate daily report of all money received, performs the audit balances and prepa...