Senior Manager, Client Solutions

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions.

With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.

We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation range for this role is : $125,000 to $135,000.

As a Senior Manager, Client Solutions at RXO, your main priority will be managing client expectations and ensuring we meet/exceed their service requirements.

You’ll also focus on consistently delivering world-class customer service and ensuring a long-lasting and positive working relationship with our customers.

On our team, you’ll have the tools, resources, and support to excel at work, while building a career you’ll love.

What your day-to-day will look like:



* Plans and monitors customer contact center schedules and operations



* Provides management information and productivity forecasts through the analysis of data



* Develops, monitors, and analyzes key performance indicators



* Provides leadership to managers; may also provide leadership to supervisors and/or professional staff



* Has accountability for the performance and results of multiple related units.

Develops departmental plans, including business, production, operational and/or organizational priorities.

Controls resources and policy formation in area of responsibility.

Decisions are guided by resource availability and functional objectives



* Own the client relationship and provide organizational focus through the regular review of KPI metrics to gain momentum and ensure results



* Work with clients, IT, and field operations managers to coordinate and facilitate effective tests and startups



* Ensure clients are proficient in using our online systems; provide training and support as needed



* Partner with field operations managers to develop action plans to meet client strategic requests; hold operational review meetings to ensure client service requirements and expectations are being consistently achieved



* Coordinate with field operations managers and clients to resolve conflicts in work priorities, resourcing, schedules, and scope of work to be performed; document and communicate client compliance expectations and service requirements



* Promptly respond to client strategic queries, ensure promises are kept and manage client strategic expectations; ensure resolution and follow-up on all strategic client issues in a timely manner



* Monitor client account financial results compared to initial projections and pricing assumptions; address variances in projections and assumptions with all stakeholders as needed



* Conduct root cause analysis and process reviews to identify preventive actions; coordinate with field operations managers on implementation of both preventive and corrective actions

What you’ll...