Senior Admissions & Collections Clerk

The County of Riverside's University Health System - Medical Center, is seeking a regular Senior Admissions & Collections Clerk to join their Registration and Emergency Room Team in Moreno Valley.

This position will require the incumbent to work a rotating 6/8/12 schedule, with shifts from 7:00 AM to 7:30 PM, including every other weekend.

The days for this schedule may vary depending on department need and weekends and holidays may be required.

The ideal candidate will have excellent communication and organization skills.

Under general supervision, the incumbent will be responsible for training and supporting new and existing staff, ensuring compliance with hospital policies, conducting competency assessments within 30 days of training new hires, addressing patient concern, ticket creation and follow-ups, ensuring necessary consents are obtained from patient prior to discharge, maintaining strong relationships with all departments, executing cost-effective resource use while adhering to timelines and quality standards, providing feedback for operational improvements, and facilitating team collaboration to meet department goals; leading staff and performing complex and varied work in the areas of patient admissions, accounts and payment plans; performs other related duties as required.

Bilingual candidates in Spanish are preferred but not required.
The Senior Admissions and Collections Clerk is the lead level classification in the Admissions and Collections series and reports to an appropriate supervisory or manager level position.

Incumbents are working leads who perform the more technical assignments of interpreting and applying policies and procedures pertaining to hospital or clinic patient admissions, and processing complex patient accounts.

The Senior Admissions and Collections Clerk is distinguished from the Admissions and Collections Clerk in that the latter is responsible for evaluating and determining financial liability for services and establishing payment sources and plans consistent with the patient's ability to pay.

The most competitive candidates will have the following experience and knowledge:
- 2 years of Hospital Registration experience
- Training and complaint resolution experience
- Epic
- Microsoft Office
- Ability to type at least 45 wpm
- Commercial Insurance, Medi-Cal, and Medi-Cal Managed Care
- Cash collections

Meet the team!
RUHS-MC Website• Lead and train staff; maintain work schedules, time and attendance logs and reassign staff, as needed; provide technical guidance to staff and prioritize work assignments.

• Register patients for medical services such as emergency treatment care and non-emergency walk-in treatment following registration procedures; evaluate assistance eligibility and refer patients to the appropriate public assistance program if eligible; ensure patient insurance forms and cards comply with medical assistance programs and private insurance carriers to process billings and payments.

•...