Application Engineer

About Dorner Co:

Since 1911 Dorner Company has provided process & equipment sales, service and training to the Water, Wastewater and Industrial industries.

Dorner has expert sales, application specialist & service personnel to serve our broad customer base.

We are everything in fluid process control, valves, gates, actuation & water/wastewater specialties.  Dorner Co has is headquartered in Sussex, Wisconsin with 25 employees.  Come join our rapidly expanding team.

Job Title: Application Engineer

Job Location: Sussex, WI (In Office)

Role Description:

 

The Application Engineer will need to utilize technical background and knowledge to serve our industrial customers, including specific application sizing, quoting/estimating, sales, submittals, delivery, and post-sale functions.

You will need to be able to communicate to customers and engineers in an open, helpful, and engaging manner with the emphasis on delivering the best overall solution to our customers.

Cooperation with other inside sales specialists, outside sales, the service department, and our suppliers will be a must to ensure we are providing first class service to our customers.

With an aspect of customer-facing, this position will require the Application Engineer/Project Manager to be an ambassador for Dorner Co, who’s technical expertise and communication will help us retain our preferred supplier status. 

Job Responsibilities (Including, But Not Limited To):



* Serve as technical liaison between customers and manufacturers


* Understand customer applications and recommend appropriate products or solutions


* Provide technical support during sales cycle, including application assessments and after-sales support.


* Fielding customer inquiries and calls


* Applying product knowledge to select appropriate products for customer application


* Generating detailed quotes and preproposal documents for customers


* Developing strong working relationships with customers and principles to help improve our strategic positions


* Being a customer resource for product and technical knowledge


* Generating additional revenue by upselling products and expanding quoted scope


* Maintaining customer contact information in CRM software program


* Assisting outside sales in tracking and following up on quotations


* Accurately processing customer transactions such as orders, quotes, returns, etc.


* Creating purchase orders to factories for products to fill customer orders


* Expediting backorders


* Handling customer post sale customer requests for warranty, returns, etc.

Basic Qualifications:



* Strong communications skills to be able to talk with customers and co-workers clearly and concisely.


* Commitment to providing outstanding customer service


* Strong organizational skills with the ability to schedule and prioritize duties


* Fluid control/handling experience preferr...