Product Manager, ITSM Process Automation

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Technical Product Management

Job Category:
Scientific/Technology

All Job Posting Locations:
Beerse, Antwerp, Belgium, High Wycombe, Buckinghamshire, United Kingdom, Raritan, New Jersey, United States of America

Job Description:

Join Us to Transform IT Operations!

Are you passionate about transforming the way IT services are delivered? Do you thrive at the intersection of process excellence and automation? We are seeking a driven and forward-thinking manager to join our growing team and lead the charge in optimizing our core ITSM processes using our ServiceNow ITSM platform.

This is an exciting opportunity to shape the future of how we manage and govern Incident, Problem, Change, and Request Management.

You’ll work hands-on with ITSM process owners, process users and platform engineers to uncover automation opportunities, design intelligent workflows, and bring operational efficiencies to life through workflows and AI.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements.

While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United Kingdom- High Wycombe - Requisition Number: R-027342

Beerse, Belgium - Requisition Number: R-027343

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

What we're looking for:



* A curious mind with a passion for improving user experience through automation


* Someone who sees the big picture but sweats the details of process design and data flow.


* A natural collaborator who enjoys engaging with stakeholders and turning ideas into working solutions.


* A self-starter who’s not afraid to experiment, iterate, disrupt and lead change.

What you'll do:



* Collaborate with ITSM process owners and process end-users to map current and future state user-journeys, workflows, pain points, and success measures.


* Identify, assess, and prioritize automation opportunities across ITSM processes, with a focus on repetitive, manual, or high-friction activities.


* Design process automations, intelligent workflows, and leverage evolving platform AI capabilities like Now Assist.


* Prototype, build, and ...