Senior Director Product Operations CXM

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Technology Product & Platform Management

Job Sub Function:
Multi-Family Technology Product & Platform Management

Job Category:
Professional

All Job Posting Locations:
Cincinnati, Ohio, United States of America, Raritan, New Jersey, United States of America

Job Description:

This is a remote role available in all states within the United States.

While specific cities are listed in the Locations section for reference, please note that they are examples only and do not limit your application.

We have a preference for candidates available to work during East Coast time hours.

Candidates from any location are encouraged to apply.

The Sr.

Director of Product Operations, CXM is responsible for end-to-end product release management collaborating with Sr.

Product Managers for software development, managing the entire release process from planning, engineering, testing, to deployment and beyond.

They ensure that product releases are well-coordinated, efficient, and align with product managers' goals and customer expectations.  

Release Planning & Scheduling:

Collaborates with product managers to define release scope, objectives, schedules, environment availability, ensuring alignment with product roadmaps across all squads (10+ at a time).

Coordination and Communication:

They facilitate communication and collaboration between product management, development, quality assurance, and operations teams, ensuring everyone is on the same page.

Deployment Coordination:

They manage and coordinate the actual deployment of software releases, including scheduling, preparation, merging, branching, product observability, and post-release monitoring.

Process Improvement:

The product operation leader works to continuously improve release processes and practices, identifying areas for optimization and efficiency gains. 

Platform Scalability and Technical Roadmap Insight:

Provides insights to the technical and architectural roadmap, ensuring the release process supports scale, reliability and innovation.

Tooling:

Ensures consistent use of J&J tools across squads: Jira, Nexus, CMDB, LeanIX, Roadmunk, ect

Testing:

Ensures consistent and comprehensive test automation strategy across product teams and coordinates end to end testing and performance testing

Compliance:

Ensures releases comply with internal audit, information security,  regulatory compliance standards across global markets.

Documentation:

Th...